The Technical Consultant will be responsible for delivering technology solutions to our customers on the B2B Commerce Cloud platform. The consultant will also be responsible for maintaining, on an ongoing basis, a comprehensive understanding of the cloud-computing ecosystem. This role will specialize in Commerce Cloud B2B but should have the ability to develop cross-cloud solutions. At Salesforce the Technical Consultant will be part of the Salesforce Professional Services organization, which includes technical and functional subject matter experts on implementing, using, and optimizing Salesforce B2B Commerce, in addition to digital commerce and omnichannel best practices within the Salesforce product ecosystem.
This individual will play a strategic role by using their more technically oriented skill sets to service and support clients during and post-launch. In this role, one must drive ongoing innovation and collaborate with our Customer Success teams using up-to-date programs and tools to assist our customers in achieving successful outcomes, and growing their business on the Salesforce platform.
Play & excel in the role of an individual contributor becoming the trusted “Go-To” for anything to do with B2B implementation & delivery.
Hands-on with development tasks, Perform performance evaluations and identify optimization opportunities on developed solutions. Design for scalability and high availability. Identify and lead internal initiatives to grow the consulting practice; contribute to the overall knowledge base and expertise of the community.
Basic Requirements
3-6 years of professional technology experience with at least one year of hands-on experience on B2B .
Knowledgeable about the B2B Commerce product feature set, use cases, and industry verticals to which they apply.
Experienced in custom development on Force.com platform using Apex, LWC , Aura, JavaScript, JQuery, CSS, HTML
Be able to build Custom UI Web Components on B2B Commerce & functionality on Salesforce
Exposure to B2B Data Model and OOTB Capabilities
Exposure to B2B Lightning
Experienced in integration of systems using web APIs
Experienced in Salesforce configuration and administration
Be knowledgeable of cross-cloud capabilities and solutions to drive customer value.
Work with customer teams to promote maximum use of native capabilities throughout the entire implementation and release lifecycles.
Be able to implement commerce best practices for our customers’ B2B commerce sites.
Support project team to ensure Salesforce B2B services are properly engaged with both the Customer and Customer implementation teams or Systems integrators.
Understand customer’s commerce success metrics and help drive (fit for purpose) solutions to achieve results.
Review and implement customer projects as per the available artifacts e.g. scope documents, requirements, design documentation
Strong problem-solving, analytic, conceptual, and critical thinking skills
Excellent communication and troubleshooting skills
Preferred Requirements
Salesforce B2B Admin and B2B developer certification
