Experience: 4-6 Years
Qualification: Btech/MBA
JD:
Functional area: SAP, GRC, VIM, BW, Ariba, Arkieva and Concur Authorizations
(Role management & User Provisioning) Application, change (and Project)
Support responsibilities.
• Proactively and retroactively ensure compliance with identification and access Management
policies.
• Provide user management (Assignment of roles to users, solve password reset/user lock issues,
User creation/removal/changes (incl. FireFighter), Normal (one time) requests or issues /
Requests and incidents for the production environment (no enhancements and projects) and Role
Management / maintenance for the production environment and for Functional Enhancements in
SAP, GRC, VIM, Ariba, Arkieva and Concur.
• Deliver enhancements and Monitoring,
• Support monitoring of SoD compliance done by business,
• FF/SAST and BSL compliance monitoring,
• Internal Control related enhancements,
• SoD reduction processes/User review processes,
• Cleansing programs
• (Re-)Assignment of roles to users
• Role maintenance for the production environment and for Enhancements and Projects
• Project support, based on PMO resource planning
• Incident Management: Keeping systems up and running, by applying a controlled process of
registering, monitoring and resolving of application related tickets
• Monitoring overall performance of application, responsible for integrity of production environment
• Maintaining the applications according to the SLA and in line with the regional business needs of
involved Business Unit(s) and organization
• Periodic standby for emergencies (24×7 availability schedule)
• Operationalize priority setting as agreed with the business
• Functioning as a 1st escalation point for the 3rd party vendors and the user community on
Application Maintenance related services
• Signals deviations on policy, standard package matters &, after approval, contributes to changes
• Ensuring IM process compliance for area of responsibility
• Takes care of proper documentation of the application (technical – process – and end-user
documentation)
• Play an active role in the CAB / Change Advisory Board
• Executes changes & enhancements: describe problem, information analysis, prepare solution,
execute system change (self or by third party), test the change, amend user documentation,
implementation, after care
• Conduct tests as defined in an integration test specification, recording details of any failures and
carrying out fault diagnosis
• Analyses and Supports Key-users training needs and creates /maintains training material
• Periodically visit the customer (sites), to discuss tickets, wishes and etc with key users, and
demonstrate visibility
• Frequently contact with key users on open tickets
• Co-responsible for activities to ensure applications functions and operates appropriately
• Supporting project handover activities (hand over from deliverables and knowledge from a project
to the Application Maintenance teams) for the area of responsibility
• Support projects in execution of changes / enhancements
• Participating in implementation improvements and optimization projects
• Create and checking content of transports
Job Type: Contract To Hire
Job Category: Software Engineer/consultant
Job Positions: 8
